Privacy Policy

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‘SanSix UK Ltd’ [‘SanSix UK’, ‘we’ or ‘us’] refers to the owner of the website whose registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Our company registration number is 13422350 registered at Companies House. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

We have established this Privacy Policy to let you know the kinds of information we may gather on SanSix websites and any applications where this Privacy Policy is posted (“Site” or “Sites”), how and why we gather the information, what we use the information for, when we might disclose the information, and what rights you have in relation to your Personal Information. 

1. What information about me is collected

The information we collect about you falls into two categories – information you provide to us and information that is automatically collected about you when you use one of our Sites. This information includes Personal Information or Other information as described in this Privacy Policy.

Personal Information refers to information that identifies (whether directly or indirectly) a particular individual.  The Personal Information you will be required to provide when you communicate with us through our Sites will typically include:

• Your name;
• email      address,
• device      information about your device you use to access the Site, 
• home and      mobile telephone number; and any other Personal Information you provide to      us with when you contact us. 

Other Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business.  You could provide Other Information or it could be collected automatically.  Examples may include information about your internet browser, demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
 

2. How we collect information

We collect information from you or about you when you provide this information to us directly.  For example, we may obtain information when you request products or services from us, respond to surveys, contact customer support or otherwise interact with us via a Site, or via any of our social media channels. 

In addition, when you interact with our Sites, we may collect information through technology, such as cookies. See the 

below for more detail.
 

3. Our use of cookies

Cookies are pieces of information that are stored directly on the device that you are using. For further information about how we use cookies please see our 

.
 

4. How do we use your information

We use the information we collect to help us personalise and continually improve your experience on the Site.  We may also use that information in the following ways:

• Respond      to queries you raised on our Sites
• Evaluate      your application for Services
• Support      our legal compliance obligations
• Communicate      with you about changes to our policies
• Send you      newsletters, offers and promotions for our services, third party products      and services, or special events by e-mail, text, or another medium, at all      times in compliance with your preferences
• Administer      promotions and surveys
• Optimize      or improve our products, services and operations
• Detect,      investigate, and prevent activities that may violate our policies or be      illegal
• Perform      statistical, demographic, and marketing analyses of users of the Site

We will only collect, use and share your Personal Information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

• our use      of your Personal Information is in our legitimate interest as a commercial      organisation, for example to contact you when you submit a query or      complaint on our website; to offer you other products and services and      sell to you products and services offered by us, our affiliates or third      parties; to follow up with you and investigate your query or complaint (as      applicable), administer promotions and surveys, make improvements to our      products and services, undertake market research into the users of our      Sites, and to detect fraud and other illegal activity. In these cases we      will look after your information at all times in a way that is      proportionate and respects your privacy rights and you have a right to      object to processing as explained in the Your Legal Rights section below;
• our use      of your Personal Information is necessary to comply with a relevant legal      or regulatory obligation that we have.
   

5. What happens if you do not provide the personal information that we request

We need some of your Personal Information in order to contact you and follow up with you in respect of the query or complaint you have submitted on our website. For example, we need to know your personal contact details to identify you and contact you.

Where information is needed for these purposes, if you do not provide it we will not be able to contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain when this is the case at the point where we collect information from you.
 

6. Who do we share your information with

Except as disclosed in this Privacy Policy, we do not disclose Personal Information collected through the Site to any companies not part of SanSix or its parent (including its subsidiaries), subsidiaries or any other related entities.  Although, as disclosed below, we may provide some Personal Information to certain business partners, co-marketers and other third parties, in no event will we sell or rent your Personal Information as part of a customer list or similar transaction.
 

SERVICE PROVIDERS.  We may share Personal and Other Information with agents, subsidiaries, affiliates (certain of our services are provided to you by our affiliates), partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc.  These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information.  The Service Providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
 

BUSINESS PARTNERS.  We provide products and services to customers through a number of affiliated service providers companies.  We may share your Personal Information with our business partners or other third parties that enable us to serve your processing needs.  We may contact our existing customers by mail, telephone, or email to offer additional products or services that we believe may be of interest to you.  Although our treatment of your Personal Information is governed by this Privacy Policy, the business partner or third party’s treatment of your Personal Information will be governed by the business partner or third party’s privacy policy. You have the right to withdraw to any such promotional activity at any time as described in the Your Legal Rights section below.
 

REGULATORY AND LAW ENFORCEMENT PURPOSES.  We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
 

BUSINESS PURCHASERS. We may change our ownership or corporate organisation while providing the Site and services or sell certain assets associated with the Site. As a result, please be aware that in such event and to the extent permitted by law we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged.
 

SHARING OTHER INFORMATION.  To the extent permitted under applicable local laws, we may disclose or share Other Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Other Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.
 

7. What steps do we take to keep personal information secure

The security of your information is important to us.  information collected by the Site is stored in operating environments that are not available to the public.  We therefore restrict access to your information to those of our employees who need to know that information to provide products and services to you. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information. We have routine internal and external oversight practices in place to assess and maintain appropriate technical and organizational measures to safeguard your information.
 

Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your account number or other information to verify your identity before conducting the transactions you have requested.
 

Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.  We review our security procedures to consider appropriate technology and methods to secure information.